We are committed to providing you with a pleasant shopping experience. If you are not completely satisfied with your purchase, simply contact us within 30 days of receiving your item, and we will process your return request. Please ensure that you contact us via support@morningblues.com or submit a form here before proceeding with a return.
Please note that our return address may differ from the company address as we operate multiple warehouses. Once your return is approved, we will provide the designated return address. We are not responsible for packages that are refused, lost, or damaged if items are returned without authorization.
Return Request
How to Apply: To request a return, please contact us via email at support@morningblues.com or submit a form here within 30 days of receiving your item.
Return Approval: We will review your return request and, upon approval, provide a return shipping label along with detailed instructions on the return address. Please wait for return approval before sending the item back.
Customer Support: For any questions or additional assistance during the return process, feel free to reach out to our customer service team at support@morningblues.com or submit a form here.
Return Criteria and Timeline
Return Period: We offer a 30-day return policy. Items must be returned within 30 days of receipt.
Condition of Items: Returned items must meet the following conditions:
- Undamaged: Items must be returned in their original, undamaged condition.
- Good Condition: Items must be in good condition and free from any damage.
- Original Packaging: Items must be returned with their original packaging and labels intact.
- Proof of Purchase: A receipt or other proof of purchase must be provided.
Return Shipping Costs
Customer Responsibility: Return shipping costs are the responsibility of the customer. Fees will vary depending on the chosen shipping carrier. We recommend using a trackable shipping method to ensure the safe delivery of your return.
Refund Processing
Request Processing Time: Refund requests will be reviewed and processed within 1 to 3 business days from the time of submission.
Refund Method: Once your return is approved, the refund will be issued to your original payment method. Refund processing typically takes 3 to 7 business days. Please note that your bank or credit card company may take additional time to process the refund.
Deducted Fees: Shipping costs and other associated fees are non-refundable. Any applicable taxes will not be refunded after product delivery.
Special Circumstances
Quality Issues
- Application: Please provide photos or videos of the defective item.
- Shipping Costs: For returns due to quality issues, we will cover the return shipping costs.
- Processing Time: Please allow 2 to 3 weeks for us to inspect returned items. If a manufacturing defect is confirmed, we will process your replacement or refund within 24 hours.
Wrong Purchase
- Shipping Costs: For returns due to wrong purchases, the buyer is responsible for the shipping costs.
- Return Conditions: The returned item must be new, unused, and in its original packaging with all tags attached.
Unwanted Products
- Shipping Costs: For returns of unwanted products, the buyer is responsible for the shipping costs.
- Return Conditions: The item must be new, unused, and in its original packaging with all tags attached.
Non-Returnable Items
The following items are non-returnable:
- Customized or personalized items.
- Items marked as final sale.
- Gift cards and vouchers.
Return Process
Contact Customer Support: Reach out to us via email at support@morningblues.com or submit a form here to initiate a return request and receive a return form.
Complete the Return Form: Fill out the return form and include it inside your return package.
Package the Item: Pack the item securely in a shipping box, ensuring that all components, labels, and original packaging are intact.
Ship the Package: Use a trackable shipping method to send the return package back, ensuring it can be tracked.
Liability for Lost or Damaged Packages
Shipping Risk: MorningBlues is not responsible for any lost or damaged items during the return process. We recommend choosing a shipping service that includes tracking and insurance to protect your package.
For any further questions or assistance, please contact our customer service team via email at support@morningblues.com or submit a form here. We are committed to ensuring your return or exchange request is handled promptly. Thank you for your understanding and support of our brand.