Return & Refund Policy
Overview
By placing an order or making a purchase of MorningBlues product (the “Product”) at this website or other MorningBlues official self-operated stores, you are agreeing to the terms set forth below along with MorningBlues's Privacy Policy and Terms and Conditions.
For Product purchased from an authorized MorningBlues retailer, please contact the retailer for their return & refund policy.
MorningBlues wants to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products. However, if you need to return an item, we’re here to help.
Return Policy
We are committed to providing you with a pleasant shopping experience. If you are not completely satisfied with your purchase, simply contact us within 30 days of receiving your item, and we will process your return request.
There are a few important things to keep in mind when returning a product you purchased from MorningBlues:
1. All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit. Accessories must be kept unused when you return them to us.
2. Products can be returned only in the country or region in which they were originally purchased.
3. Only items that have been purchased directly from this website or MorningBlues official self-operated stores, can be returned to MorningBlues. Product purchased through other retailers must be returned in accordance with their respective return and refund policy.
Once your return request has been approved, the return address will be provided by our customer service team.
Important: Please do not send any items without receiving an official return authorization. We are not responsible for packages that are refused, lost, or damaged due to unauthorized returns.
How to Return a Product
1. Reach out to MorningBlues Support at support@morningblues.com to request return instructions.
2. Please include your order number, product serial number, and the reason for return when submitting your request.
3. Once your return is approved, securely pack the product in its original packaging, along with all accessories and components.
4. Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, such as UPS or FedEx, to ensure safe delivery.
5. Retain the return tracking number to verify the package's delivery to our warehouse.
Return & Exchange Policy Supplement (Outside the United States)
For customers requesting a return or exchange from outside the United States, please note that any logistics-related expenses—such as international shipping fees, customs duties, and other applicable charges—will be the responsibility of the customer. We are committed to supporting you through the process and will do our best to assist with the necessary documentation and coordination. We appreciate your understanding and recommend reviewing your local regulations before proceeding.
Refund
After your returned product arrives at our warehouse, it will be inspected within 7 business days. Once the inspection is complete, you will receive an email notification confirming that your refund has been processed. If you do not receive your refund within 7 business days after the inspection period, please contact us at support@morningblues.com.
Special Circumstances
Quality Issues:
Application: Please provide photos or videos of the defective item.
Shipping Costs: For returns due to quality issues, we will cover the return shipping costs.
Processing Time: Please allow 2 to 3 weeks for us to inspect returned items. If a manufacturing defect is confirmed, we will process your replacement or refund within 24 hours.
Wrong Purchase:
Shipping Costs: For returns due to wrong purchases, the buyer is responsible for the shipping costs.
Return Conditions: The returned item must be new, unused, and in its original packaging with all tags attached.
Unwanted Products:
Shipping Costs: For returns of unwanted products, the buyer is responsible for the shipping costs
Return Conditions: The item must be new, unused, and in its original packaging with all tags attached.
Non-Returnable Items
The following items are non-returnable:
Customized or personalized items.
Items marked as final sale.
Gift cards and vouchers.
Liability for Lost or Damaged Packages
MorningBlues is not responsible for any lost or damaged items during the return process. We recommend choosing a shipping service that includes tracking and insurance to protect your package.
Contact Us
For any further questions or assistance, please contact our customer support team via email at support@morningblues.com or submit a form. We are committed to ensuring your return request is handled promptly!
Consumers Only
MorningBlues.com sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.